Every engagement follows the same sequence. No surprises, no verbal-only commitments.
We review your facility — square footage, floor types, restroom count, access schedule, any restricted areas. The scope of work comes back in writing before you see a crew.
A line-item quote covering service frequency, tasks included and tasks excluded. Certificate of insurance attached. No verbal-only agreement clears this step.
The crew assigned to your facility at kick-off stays on the account. You meet them. They know your building. You are not re-briefing a different team each quarter.
The initial clean establishes the baseline condition. Anything requiring a one-time corrective service (floor stripping, deep restroom reset) is quoted separately and scheduled before regular service begins.
Written inspection at the 30-day mark. Any shortfall gets a scheduled correction. This is not an optional conversation — it is built into the programme.
Response time commitment: calls and quote requests received before 5pm are returned the next business day. Our hours are Mon–Fri 8:30am–5:00pm. We do not answer after 5pm and we do not promise otherwise.